Can't find a title or song
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Need help listening to sound clips.
To Check the Status of Your Order.
Problems with the Operation of this Website.
Shipping Policies
Our Store in West Hollywood
Contact Info


Can't find a title or song.

Can't find the CD you're looking for? Put a post in the Perfect Beat Forum, or E-mail you request to the pros at Perfect Beat! FindIt@perfectbeat.com



Problems with login.

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Need help listening to sound clips.

see also Problems with login

MP3

MPEG Layer 3 (MP3) is a very high-quality, near-CD sounding encoding scheme. The files are somewhat larger than real audio files and may take a bit longer to download on slower modems. Playback of MP3 is a little less automatic than Real Audio, and may require manually configuring your browser.
We recommend for Windows: Windows Media Player
and for Macintosh: Quicktime 5.0
Other MP3 player options can be found at www.MP3.com. Instruction for manually configuring your browser to work with an MP3 player may also be found at www.mp3.com

To check the status of your order.

To check the status of an order, go to "account" at the top menu and log in to see your order history. If you are still having problems, you can call us at (310) 273-3337 or e-mail (slower reponse) customer-service@perfectbeat.com and reference the order number you were given when you placed your order online.

Problems with the operation of this website.

For comments regarding the operation of this website, including suggestions or reports of problems, e-mail webmaster@perfectbeat.com


Shipping

General shipping information

Perfect Beat has chosen the United States Postal Service to deliver your order. The main reason is because it is less expensive, faster service, Saturday delivery, and in our opinion, more reliable. If 70% or more of your order is in stock when we pick your order, we will ship it within 24 hours of receipt. Normal cut off time is 10AM for same day processing, orders placed after this time, will be shipped the following business day. If your order is less than 70% in-stock, we will hold the order for up to 7 business days as we try to obtain the back ordered item(s). If after 7 days we do not have at least a 70% fill, we will ship to you whatever is in stock, and back order the remaining items. As soon as your back ordered items become available, they will be shipped to you, at NO additional shipping cost. This means you will be charged the full amount of postage on your first shipment, but you will not be charged any postage on subsequent shipping of back ordered items.

Shipping Delays

Keep in mind, Perfect Beat does not typically ship orders on Saturday's, Sunday's and national holidays as listed below...

New Year's Day Tuesday, January 1, 2002
Martin Luther King, Jr. Day Monday, January 21, 2002
Presidents Day Monday, February 18, 2002
Memorial Day Monday, May 27, 2002
Independence Day Thursday, July 4, 2002
Labor Day Monday, September 2, 2002
Columbus Day Monday, October 14, 2002
Veterans Day Monday, November 11, 2002
Thanksgiving Day Thursday, November 28, 2002
Christmas Day Wednesday, December 25, 2002

Orders received on these days, will be processed and shipped on the following business day.

All domestic orders are shipped first class mail, or priority mail. Though the United States Postal Service claims customers should receive their mail within 2-3 business days, keep in mind this is not a guarantee and in rare cases can take up to 2 weeks for delivery. It is very uncommon, but be advised we have no control of the shipping of your order once it is with the post office. If your order is urgent, you can select overnight mail.

Please keep in mind that even though Perfect Beat's online inventory levels are updated daily, products shown as "in-stock" may occasionally be backordered. If this occurs, the item(s) will ship when re-stocked. Because we also maintain a retail store, there are times product sells out in the store by the time your order is picked. We make every effort to ensure there is sufficient inventory, however we cannot guarantee the accuracy of items showing in-stock. If there is an urgent need for an item, you may wish to call us and verify the status of the item, and ask us to hold it for your order.

If in the event you have item(s) on backorder, we will ship them to you when they are back in stock. If in the event we are unable to locate an item after 30 days of your order, we will e-mail you telling you the order has been canceled. At that time, we will code the item on the site as "No Longer Available." You may want to check back from time to time, as we have contacts across the globe, and sometimes can get stock of deleted items. We try our hardest to maintain the integrity of inventory levels as well as coding items that are no longer in print as to not disappoint our customers. But be advised, this is on-going maintenance, and sometimes you may order an item that has not yet been coded as deleted, and you may not receive it.

Due to the nature of our business, you need to understand that the life of a CD or 12" vinyl can expire after just one week. A label may choose to simply have a one week limited run on a certain title, and we may only get one shipment of the product. We make every attempt to stay on top of items that we hear are about to be deleted and stock up on them. Because of the short life span in the dance music world, you may be disappointed from time to time to find titles are no longer available. Keep in mind, we have suppliers around the world and make every effort to get items you won't find anywhere else. But never assume something will be there 2 weeks from now ... if you see it on the site, grab it! You don't want to be left empty handed.

Because we cannot pre-calculate shipping costs prior to you selecting your shipping method, we have listed the general shipping cost associated with orders below.

Because of the variety of items sold at Perfect Beat, your postage is calculated based on:

• Type of merchandise ordered.
• Quantity or weight or merchandise ordered.
• Shipping method(s) chosen.

The following is our standard first class mail or Priority Mail rates for orders. Please use this as a gauge, your actual shipping will be calculated before you press the submit button on your order.

Keep in mind, if you purchase a 12" vinyl record, and a CD, your base postage is $4.00, plus .99 for the vinyl item, and an additional .99 for the CD, totaling $5.98 for your shipping.

Overnight shipping is available at the flat cost of $18.00 for up to 2 pounds. If your order is over 2 Pounds but less than 5 pounds, your cost will be $25. If you order exceeds 5 pounds, and you wish it to be overnight, we will contact you and advise you of the cost.

Because international shipping is so expensive, we are currently charging a flat $2 PER ITEM surcharge in addition to the above mention price structure. As in the above example, if you are in international customer, and ordered a 12" vinyl record and a CD, your base postage is $4.00, plus .99 for the vinyl item, an additional .99 for the CD plus $4.00 ($2 x 2 items) international surcharge, so the total would be $9.98. (2-Day Service

If you make an error on your shipping address, we may charge you the additional postage to re-ship the order to the proper address. Please verify your address before you submit your order.

We are required by law to collect sales tax on all orders shipped within the state of California. This amount will automatically be calculate on your order.

Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. These charges are separate from Perfect Beat's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.

We are also required by law to declare an accurate monetary value on all non-U.S. shipments. We are unable to honor any requests to suppress the value of an order on the customs sticker.

Because of postal delays beyond our control, we must wait 21 days before we replace any lost order, and 45 days for international orders.

Perfect Beat offices:

12434 Oxnard Street
North Hollywood, CA 91606

(310) 273-3337